Frequently Asked Questions

Where should I start?

Measure the desk, then choose the zone that creates the most visual friction: the main surface, loose cables, small tools, active paper, or device placement.

Will the mats fit my desk?

Compare the full desk width and depth with the product dimensions. Leave at least half an inch from each edge and make room for monitor bases, grommets, and moving desk parts.

Are Fieldlay products ergonomic?

Fieldlay products are desk accessories, not medical or posture-correction devices. The dimensions and compatibility notes describe physical fit only.

Do cable products charge devices?

No. Route Clips, Fold Ties, and Cable Drop only guide, group, or hold existing cables. They contain no power, charging, or surge-protection components.

Can I use adhesive clips on any desk?

No adhesive is universal. Clean the surface, test an inconspicuous area, and avoid delicate, porous, rough, freshly finished, or heat-sensitive surfaces.

How accurate are colors on screen?

Displays and room lighting vary. Images are intended to show the overall palette and material character, not guarantee an exact screen-to-product match.

What is included?

Each product page lists every included piece and the context props that are not included.

How should I clean the products?

Follow the care line on each product page. Most hard surfaces use a soft damp cloth; felt mats should be vacuumed gently and blotted rather than machine washed.

Where do you ship?

Fieldlay currently serves United States addresses covered at checkout. Rates and delivery estimates appear before payment.

How can I ask about fit?

Use the contact form with your desk dimensions, product name, and the item you want to place. Do not include payment details.

Where do my orders ship from?

We don't keep a warehouse of our own. Instead, we hand-pick the products in our store and work with trusted U.S. fulfillment partners who ship your order directly to you. Items in one order may arrive in separate packages, and your package may come in our partner's packaging or include a packing slip or gift slip from our partner. It's still your order from us, and our team supports it from start to finish. See our Shipping Policy for details.

How do I start a return?

Simply reply to your order confirmation email or email us at hello@fieldlay.com with your order number and the item(s) you'd like to return. Please don't use any return link printed on a gift slip or packing slip, and don't send items to the address shown on your package. Those returns aren't handled by us, and we can't guarantee a full refund through them. We'll send you the correct return address and instructions, and approved refunds go back to your original payment method. See our Refund Policy for details.